Conditions of Use

Terms & Conditions of Sale

Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the ( website.  We reserve the right to change these terms and conditions from time to time and we advise you to read through them each time that you use the site.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions.

This site is owned and operated by Natural Looks Trading Ltd, Unit 27 Mountbatten Road, Kennedy Way, Tiverton, Devon, EX16 6SW, United Kingdom.

Our Contract:

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

All orders are subject to availability and confirmation of the order price.  All prices advertised are subject to such changes.

Dispatch Times:

Dispatch times for orders will be 2-5 days.  This is subject to any delays resulting from postal delays or force majeure for which we will not be responsible.  Please see our Delivery Information for further details.

When you place an order, you will receive an acknowledgement email confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order.

No orders will be dispatched to USA or Canada. 

Pricing and Availability:

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur.  If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT subject to trade orders.  Delivery costs may be charged in addition where applicable.  Such additional charges are clearly displayed and included in the ‘Total Cost'.


Payment for your order and shipping will be taken at the point of processing your payment on the website.

No local import duties or taxes are included in overseas shipment payments. If import duties or taxes are applicable they are the resposibility of the customer. 

Returns Information:

If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 30 days of the date you received the item and we will issue a full refund for the cost of the item.  If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk.  We will be unable to issue refunds for items that we do not receive.

You have the right to cancel your order within seven working days of receiving your purchase.  This seven day period begins the day after you receive the items from us.  Please notify us in writing or via email within seven working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund on the cost of the items and the original delivery charge you paid on your order (if applicable).

We are unable to exchange items that are not damaged, defective or incorrect.

Our returns policy does not affect your statutory rights.


Our returns address:


Unit 27 Mountbatten Road

Kennedy Way



EX16 6SW



Refunds will only be made against the original payment method i.e. credit/debit card used.  The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days.  If you do decide to cancel, then you should put this in writing, (a proof of postage certificate or even recorded delivery would be wise).

Intellectual Property Rights:

All rights, including copyright, in this website are owned by or licensed to Natural Looks Trading Ltd.  Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of Natural Looks Trading Ltd.  You may not modify, adapt, alter, distribute or create derivative works of or from website, in whole or in part.

Links to Third Part Websites:

This site may provide links to third party websites from time to time (third party sites).  We do not control or vet these third party sites.  We advise you to read the privacy statement applicable to each third party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.

Accuracy of Content:

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all products have been fairly described.  All prices quoted are inclusive of VAT but exclusive of delivery charges.

Limitation of Liability:

We will not be liable for any loss or damage of any kind suffered by you arising directly or indirectly as a result of your use of this website or of the information provided within this website save that nothing in these terms and conditions shall exclude or limit liability in relation to any damages arising from death or personal injury resulting from your use of this website to the extent caused by the negligence of Natural Looks Trading Ltd.